Product Recommendations (Personalizer)

What is LimeSpot?

LimeSpot is a leading AI conversion platform empowering online retailers to deliver a personalized experience for each individual shopper.

Written by Ryanna
Updated over a week ago

How to Install LimeSpot App on Shopify Platform

Installing LimeSpot onto your Shopify store is super easy!

Written by Ryanna
Updated over a week ago

How to Install LimeSpot App on BigCommerce Platform

Installing LimeSpot onto your BigCommerce store is super easy!

Written by Ryanna
Updated over a week ago

How to Access the LimeSpot Admin Panel

Learn how you can access the LimeSpot Admin Panel

Written by Ryanna
Updated over a week ago

Create a LimeSpot Account

Learn how to create a LimeSpot Account.

Written by Ryanna
Updated over a week ago

How to Select Your Segments

Select the 'Segments' of your products so we can analyze your store better.

Written by Hannah Breese
Updated over a week ago

What Should I Check on Preview Mode?

Check the styles, placements, images and alignments of the recommendation boxes...

Written by Hannah Breese
Updated over a week ago

How to Select the Best Recommendation Boxes Settings to Start With

Select the best recommendation boxes settings for your store...

Written by Hannah Breese
Updated over a week ago

Questions about your setup?

Learn more about LimeSpot Personalizer setup.

Written by Hannah Breese
Updated over a week ago

How to Select the Best Color, Font Style and Design of the Recommendation Boxes

We suggest to use the settings that you have in your Shopify theme so that the recommendation boxes look good with your theme...

Written by Hannah Breese
Updated over a week ago

How to Add/Remove the Recommendation Boxes

Learn how to add/remove our Intelligent Product Recommendation boxes on your store.

Written by Hannah Breese
Updated over a week ago

How to Choose the Best Placement for the Recommendation Boxes

Best placements to maximize the use of the recommendation boxes and increase your revenue...

Written by Frederick
Updated over a week ago

Is the LimeSpot App active in my live store?

How can you tell if the LimeSpot is active or not in your online store...

Written by Frederick
Updated over a week ago

What is the difference between "Save" and "Publish"?

Once you have made the desired changes on your designer, you can either Save or Publish the changes you have made.

Written by Michael Torres
Updated over a week ago

How to Hide/Exclude Products from the Recommendation Boxes

In order to hide/exclude specific products from our recommendation boxes, please follow these steps.

Written by Michael Torres
Updated over a week ago

How to Change the Upsell Message

Learn more about how to change the upsell message.

Written by Michael Torres
Updated over a week ago

How to Add Vendor Names on the Product Recommendations

If your products have vendor names, you can add them on our product recommendations with CSS.

Written by Reymond Cabrera
Updated over a week ago

Should I use Most Popular or Trending Items?

The algorithm for the Most Popular and Trending recommendation boxes generate data in slightly different ways.

Written by Ryanna
Updated over a week ago

Should I use Related Items or Cross-sell?

Related Items are auto-generated by default, whereas the Cross-sell box requires manual selection of products.

Written by Ryanna
Updated over a week ago

Should I use Carousel or Grid Style?

Learn more about the different styles of recommendation boxes.

Written by Ryanna
Updated over a week ago

How to Maximize the Upsell Performance

Learn more about Upsell recommendations and how to optimize it

Written by Hannah Breese
Updated over a week ago

How to Maximize the Cross-sell Performance

Learn more about cross-sell recommendations and how to optimize it

Written by Hannah Breese
Updated over a week ago

What Is A Upsell/Cross-sell Recommendation Box?

LimeSpot's Upsell and Cross-sell recommendation boxes are a great addition to any store.

Written by Hannah Breese
Updated over a week ago

How to Manually Select Upsell/Cross-sell Items

A guide on how to manually select specific Upsell/Cross-sell items for a single product or multiple products.

Written by Hannah Breese
Updated over a week ago

How to Import Upsell and Cross-Sell CSV File

Batch import for manually picking upsell and cross-sell items. Learn the guidelines to make sure your CSV file is properly formatted.

Written by Hannah Breese
Updated over a week ago

How to Randomize the Upsell Box Item Order on Every Page Load

Find out how to show a different item order for the Upsell recommendation box on every page load.

Written by Reymond Cabrera
Updated over a week ago

How to Arrange the Order of Cross-sell/Upsell Items

A guide on how to change the order of Cross-sell/Upsell items in the recommendation boxes

Written by Hannah Breese
Updated over a week ago

How to Delete the Cross-sell/Upsell Relation of a Product

A guide on how to remove the cross-sell & upsell relation from a product.

Written by Frederick
Updated over a week ago

How Do I Change My Recommendation Box Placement?

Follow this guide to learn how to move the Recommendation Boxes around inside the Designer.

Written by Frederick
Updated over a week ago

How to Add Your Recommendation Boxes to Other Websites

How to add the LimeSpot recommendation boxes to other websites.

Written by Frederick
Updated over a week ago

How to Show My Returning Shoppers a Recommendation Box Related to Their Past Activities

Some of our recommendation boxes can be used on all pages allowing you to show returning shoppers products related to their past activities.

Written by Hannah Breese
Updated over a week ago

Best Recommendation Boxes and Placements for Home Page

Tips and Tricks for best boxes and placements in your Home Page...

Written by Ryanna
Updated over a week ago

Best Recommendation Boxes and Placements for Product Page

Tips and Tricks for best boxes and placements in your Product Pages...

Written by Hannah Breese
Updated over a week ago

Best Recommendation Boxes and Placements for Collection Page

Tips and Tricks for best boxes and placements in your Collection Pages...

Written by Hannah Breese
Updated over a week ago

Best Recommendation Boxes and Placements for Cart Page

Tips and Tricks for best boxes and placements on your Cart Page...

Written by Frederick
Updated over a week ago

Best Recommendation Boxes and Placements for Blog, 404, Search, and Other pages

Tips and Tricks for best boxes and placements for your blog, 404, search, and other pages...

Written by Michael Torres
Updated over a week ago

Best Recommendation Boxes and Placements for Thank You/Order Status Page

Tips and Tricks for best boxes and placements for your Thank You/Order Status page...

Written by Hannah Breese
Updated over a week ago

10 Powerful Ways To Optimize Your Customer Journey with Personalized Product Recommendations

Here are 10 powerful ways to optimize layout, placement & visibility of your product recommendations for customer journey optimization.

Written by Ryanna
Updated over a week ago

Optimize Your Store Performance Using A/B and Multivariate Testing

Test, learn & optimize. Use mathematical proof to optimize your personalized experience for higher performance.

Written by Hannah Breese
Updated over a week ago

What is LimeSpot App Activation?

Once you activate LimeSpot, our boxes will be published live on your store.

Written by Ryanna
Updated over a week ago

How long is the free trial?

The free trial is 15 days for all initial customers. It starts when you subscribe to LimeSpot.

Written by Hannah Breese
Updated over a week ago

When is the first invoice and the billing cycle of LimeSpot Personalizer?

The first invoice is processed when your free trial ends and has a 30 day billing cycle.

Written by Michael Torres
Updated over a week ago

How to Update Your Billing Information

Read more if your billing information needs updating.

Written by Ryanna
Updated over a week ago

How to Change Your Subscription Plan

Learn how to switch your subscription plan and your selected tier from Account settings.

Written by Hannah Breese
Updated over a week ago

Requesting a Refund for LimeSpot Personalizer?

Learn more about LimeSpot Personalizer's Refund Policy.

Written by Reymond Cabrera
Updated over a week ago

What happens if I uninstall before my free trial ends?

Once you activate and start the 15 day trial, it cannot be paused.

Written by Ryanna
Updated over a week ago

How Does LimeSpot's Pricing Work?

Learn more about LimeSpot pricing.

Written by Frederick
Updated over a week ago

Why am I being charged when my store is in test mode?

Find out what to do if you get charged when your store is in test mode.

Written by Hannah Breese
Updated over a week ago

Why do some of my products have incorrect information displaying?

If you see that your product's title or price information is incorrect, we have a quick fix!

Written by Ryanna
Updated over a week ago

Why Do Some Boxes Not Show the Right Number of Items I Set Inside the Designer?

When one item is already showing on one of the recommendation boxes, it would not show on the other recommendations. Read on for exceptions.

Written by Michael Torres
Updated over a week ago

Do the recommendation boxes affect my page load/SEO?

We render our recommendation boxes after the page loads so we do not have an effect on your store's page speed or SEO.

Written by Ryanna
Updated over a week ago

Why isn't the You May Like recommendation box showing up?

Did you publish to your store but the You May Like box isn't showing? Here's why.

Written by Hannah Breese
Updated over a week ago

Why isn't the Frequently Bought Together recommendation box showing up?

Did you publish to your store but the Frequently Bought Together box isn't showing? Here's why.

Written by Hannah Breese
Updated over a week ago

Why isn't the Cross-Sell recommendation box showing up?

Did you publish to your store but the Cross-Sell box isn't showing? Here's why.

Written by Hannah Breese
Updated over a week ago

Why isn't the Recent Views recommendation box showing up?

Did you publish to your store but the Recent Views box isn't showing? Here's why.

Written by Hannah Breese
Updated over a week ago

Why isn't the Related Items Recommendation Box Showing Up?

If your store has 1500+ products, the related items algorithm works differently.

Written by Hannah Breese
Updated over a week ago

How to Translate LimeSpot's Components

Learn how to translate some of LimeSpot's components such as the box title, sale sign, and add to cart button.

Written by Hannah Breese
Updated over a week ago

How do I change the title of a recommendation box?

How to change or edit recommendation box titles

Written by Hannah Breese
Updated over a week ago

How to Edit the Sale Tag

The sale tag is shown on our boxes by default and you can customize the look of it through the designer.

Written by Hannah Breese
Updated over a week ago

How to select Cross-sell & Up-sell fallback

If you have not manually selected items to show up on your Cross-sell or Up-sell box, there is a fallback option.

Written by Hannah Breese
Updated over a week ago

How to Add the Upsell Box to AJAX Side Cart

The Upsell box is automatically added to default Shopify themes. Read more on how to add the Upsell box to Ajax for other themes.

Written by Hannah Breese
Updated over a week ago

Does LimeSpot Offer Pop-Ups?

LimeSpot does not include an inherent pop-up feature although we have a way to add our recommendation boxes onto your store's own pop-ups.

Written by Hannah Breese
Updated over a week ago

Does LimeSpot Support Internet Explorer?

LimeSpot is unable to support Internet Explorer.

Written by Frederick
Updated over a week ago

Why does the Designer/Live Preview show incorrect recommendations?

Recommendations inside the Designer/Live Preview are only sample items and are not based on actual data.

Written by Frederick
Updated over a week ago

What to do when my store is password-protected?

You can use LimeSpot with your password-protected store.

Written by Frederick
Updated over a week ago

Why is my product inventory not updated through LimeSpot?

Read on to learn how to update your product inventory inside LimeSpot.

Written by Frederick
Updated over a week ago

Why do I still see the recommendation boxes after I uninstall?

The reason behind this is because we wait for Shopify's webhooks to update our system on your store's information.

Written by Michael Torres
Updated over a week ago

Some recommendations seem unrelated or out of place. Why is this and how can I fix it?

Selecting the wrong segments can cause our product recommendations to not be very accurate.

Written by Michael Torres
Updated over a week ago

How to Change the Number of Items Per Recommendation Box

A guide on setting the number of items to display in the boxes.

Written by Michael Torres
Updated over a week ago

How to Enable/Disable the Product Review Stars

Here are the instructions to enable/disable the review stars on the items inside the recommendation boxes.

Written by Michael Torres
Updated over a week ago

Why Are My Recommendation Boxes Not Showing Up After Changing to a New Theme?

If you decide to change your store's theme, you may find that our recommendation boxes are not appearing – we have a quick fix!

Written by Reymond Cabrera
Updated over a week ago

Does LimeSpot update your store Theme?

Confused about why LimeSpot is updating your theme and appearing in your Shopify Activity feed? Read on.

Written by Reymond Cabrera
Updated over a week ago

How to Add LimeSpot Boxes to Checkout Page (Shopify Plus only)

Guide to adding LimeSpot recommendation boxes to the checkout page. Checkout page is only available to Plus customers (Shopify limitation).

Written by Hannah Breese
Updated over a week ago

How to Add LimeSpot Boxes to Checkout Page (BigCommerce Stores)

Learn how to add our boxes to the checkout page on BigCommerce stores

Written by Michael Torres
Updated over a week ago

How to Set Up My Boxes as Bundle Style

Learn how to display our boxes in a bundle type way on the product pages

Written by Hannah Breese
Updated over a week ago

How are LimeSpot analytics generated?

The LimeSpot analytics are generated by tracking the behaviour of the online shopper in the online store.

Written by Ryanna
Updated over a week ago

Why has my LimeSpot Conversion Rate gone up? (April 2022 update)

Customers affected were Shopify stores with a large number of "Unknown" orders

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Written by Jean-Paul
Updated over a week ago

How Does LimeSpot Calculate the Unique Daily Visitors and Sessions?

Learn how LimeSpot calculates the unique daily visitors and sessions under the Visitors section in the analytics.

Written by Frederick
Updated over a week ago

What Sales Channels Are Excluded From LimeSpot Gross Sales?

Find out what sales channels LimeSpot excludes from the gross sales.

Written by Frederick
Updated over a week ago

What Sale is Considered a LimeSpot Driven Sale?

Learn how LimeSpot considers a sale to be LimeSpot Driven.

Written by Reymond Cabrera
Updated over a week ago

How is my product performing in the recommendation boxes?

Curious to see how individual products perform? Here's how to check.

Written by Frederick
Updated over a week ago

Revenue Dashboard

Dig into the details of your revenue including shipping, taxes, refunds and discounts with our revenue dashboard.

Written by Hannah Breese
Updated over a week ago

How to use the A/B Testing feature

Learn how to use the A/B Testing feature in LimeSpot

Written by Michael Torres
Updated over a week ago

Exporting A/B Test Results

Learn how to export your A/B Test Results

Written by Hannah Breese
Updated over a week ago

How to Push LimeSpot A/B Test Experience Details to Google Analytics

Learn how to push the LimeSpot A/B test experience details to Google Analytics.

Written by Ryanna
Updated over a week ago

Why Do I See Sales that are Not in Any A/B Test Experiences?

Learn why the overview dashboard may show purchases that don't add up to all the A/B/n testing experiences.

Written by Hannah Breese
Updated over a week ago

What is Statistical Significance?

Find out what statistical significance means in your A/B tests.

Written by Reymond Cabrera
Updated over a week ago

Integrating LimeSpot With Loox

Learn how to integrate Loox Reviews into LimeSpot recommendation boxes.

Written by Ryanna
Updated over a week ago

Integrating LimeSpot with Stamped.io

Learn how to integrate Stamped.io Product Reviews UGC into LimeSpot recommendation boxes.

Written by Hannah Breese
Updated over a week ago

Integrating LimeSpot with Judge.me

Learn how to integrate Judge.me Product Reviews into LimeSpot recommendation boxes.

Written by Michael Torres
Updated over a week ago

Integrating LimeSpot with Yotpo

Learn how to integrate Yotpo Reviews into LimeSpot recommendation boxes.

Written by Hannah Breese
Updated over a week ago

Integrating LimeSpot with Okendo Reviews

Learn how to integrate Okendo Reviews into LimeSpot recommendation boxes

Written by Ryanna
Updated over a week ago

Integrating LimeSpot with Opinew

Learn how to integrate Opinew Product Reviews App UGC into LimeSpot recommendation boxes.

Written by Frederick
Updated over a week ago

Integrating LimeSpot With Spently

Learn more about how to add personalized product recommendations in your transactional emails to increase sales.

Written by Hannah Breese
Updated over a week ago

Integrating LimeSpot with LoyaltyLion

Learn more about integrating with LoyaltyLion

Written by Reymond Cabrera
Updated over a week ago

Integrating LimeSpot With Langify and Other Multi-Currency Apps

Learn how to translate LimeSpot recommendation box elements using the Langify App and other multi-currency apps.

Written by Hannah Breese
Updated over a week ago

Integrating LimeSpot with PageFly

Learn how to integrate LimeSpot recommendation boxes into the PageFly builder.

Written by Ryanna
Updated over a week ago

Integrating LimeSpot with Searchanise

Learn more about integrating with Searchanise (Smart Search & Instant Search)

Written by Hannah Breese
Updated over a week ago

Integrating LimeSpot with ReCharge Subscriptions

Learn how to integrate ReCharge subscription products into LimeSpot recommendation boxes.

Written by Hannah Breese
Updated over a week ago

Integrating LimeSpot with Fablet

Learn how to integrate LimeSpot with Fablet.

Written by Frederick
Updated over a week ago

What are the Different Types of Recommendation Boxes?

Not all product recommendations are created equal. Learn about how our recommendation boxes can cater to your store's specific needs.

Written by Ryanna
Updated over a week ago

How to remove the Default Theme Recommendation Box

Learn how to disable the theme default boxes to replace them with LimeSpot Personalizer.

Written by Hannah Breese
Updated over a week ago

Manual Sync

Learn how to manually sync your store with LimeSpot...

Written by Hannah Breese
Updated over a week ago

How to Target My Products Better

The targeting section in the products settings allows you to tweak LimeSpot's engine to suit your store with various properties.

Written by Hannah Breese
Updated over a week ago

LimeSpot CSS Classes

LimeSpot's recommendation boxes are highly customizable to match your store theme.

Written by Hannah Breese
Updated over a week ago

Designer Settings

Learn more on how to customize the recommendation boxes.

Written by Frederick
Updated over a week ago

Best practices for recommendation box placements

Check out the best practices for the recommendation boxes.

Written by Hannah Breese
Updated over a week ago

Related Items Settings

Learn more about Related Items Settings!

Written by Frederick
Updated over a week ago

Collections Settings

Learn more about the Collections Settings

Written by Frederick
Updated over a week ago

How to Remove LimeSpot Code Manually

A guide on how to remove LimeSpot code from the store theme.

Written by Michael Torres
Updated over a week ago

Does LimeSpot have Lingering Code After Uninstalling?

What do I do with the LimeSpot code?

Written by Michael Torres
Updated over a week ago

How does LimeSpot use Browser Cookies and Storage?

LimeSpot stores first-party cookies on your visitor's browser in order to work. Learn more about the details of each cookie.

Written by Hannah Breese
Updated over a week ago