LimeSpot product recommendations or other personalizations may still appear on your store after uninstalling our app in the Shopify admin panel. The reason this can happen is that Shopify can take some time to signal to us, via webhooks, that you have uninstalled LimeSpot from your store.

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Webhooks are messages Shopify sends us to inform us of changes on customer stores. Webhooks are usually fast and are processed within a few minutes. However, there may be times when Shopify might have delayed sending some webhooks. In such case. please wait a few of minutes and the uninstallation should complete.

If you want to immediately remove the recommendation boxes from your live store and the automated process is taking longer than expected, you can go to your LimeSpot admin panel and unpublish the recommendation boxes by going to Conversion > Website Personalization and click on the Pause button.
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​Need more help? Please email [email protected] or chat with us.