FAQ
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Why do some of my products have incorrect information displaying?If you see that your product's title or price information is incorrect, we have a quick fix!
Why do some boxes not show the right number of items I set inside the Designer?When one item is already showing on one of the recommendation boxes, it would not show on the other recommendations. Read on for exceptions.
Do the recommendation boxes affect my page load/SEO?We render our recommendation boxes after the page loads so we do not have an effect on your store's page speed or SEO.
Why isn't the Related Items Recommendation Box Showing Up?If your store has 1500+ products, the related items algorithm works differently.
Why isn't the You May Like recommendation box showing up?Did you publish to your store but the You May Like box isn't showing? Here's why.
Why isn't the Frequently Bought Together recommendation box showing up?Did you publish to your store but the Frequently Bought Together box isn't showing? Here's why.
Why isn't the Cross-Sell recommendation box showing up?Did you publish to your store but the Cross-Sell box isn't showing? Here's why.
Why isn't the Recent Purchases recommendation box showing up?Did you publish to your store but the Recent Purchases box isn't showing? Here's why.
Why isn't the Recently Viewed recommendation box showing up?Did you publish to your store but the Recent Views box isn't showing? Here's why.
How to Translate LimeSpot's ComponentsLearn how to translate some of LimeSpot's components such as the box title, sale sign, and add to cart button.
How do I change the title of a recommendation box?How to change or edit recommendation box titles
How to Edit the Sale TagThe sale tag is shown on our boxes by default and you can customize the look of it through the designer.
How to select Cross-sell & Up-sell fallbackIf you have not manually selected items to show up on your Cross-sell or Up-sell box, there is a fallback option.
How to Add the Upsell Box to AJAX Side CartThe Upsell box is automatically added to default Shopify themes. Read more on how to add the Upsell box to Ajax for other themes.
Integrating LimeSpot Custom Recommendation Box into BigCommerce's Slide-Out CartA technical walkthrough of how you can add LimeSpot recommendations to your BigCommerce slide-out cart
Does LimeSpot Offer Pop-Ups?LimeSpot does not include an inherent pop-up feature although we have a way to add our recommendation boxes onto your store's own pop-ups.
Does LimeSpot Support Internet Explorer?LimeSpot is unable to support Internet Explorer.
Why does the Designer/Live Preview show incorrect recommendations?Recommendations inside the Designer/Live Preview are only sample items and are not based on actual data.
What to do when my store is password-protected?You can use LimeSpot with your password-protected store.
Why is my product inventory not updated through LimeSpot?Read on to learn how to update your product inventory inside LimeSpot.
Why do I still see the recommendation boxes after I uninstall?The reason behind this is because we wait for Shopify's webhooks to update our system on your store's information.
Some recommendations seem unrelated or out of place. Why is this and how can I fix it?Selecting the wrong segments can cause our product recommendations to not be very accurate.
How to Change the Number of Items Per Recommendation BoxA guide on setting the number of items to display in the boxes.
How to Enable/Disable the Product Review StarsHere are the instructions to enable/disable the review stars on the items inside the recommendation boxes.
Why Are My Recommendation Boxes Not Showing Up After Changing to a New Theme?If you decide to change your store's theme, you may find that our recommendation boxes are not appearing – we have a quick fix!
Does LimeSpot update your store Theme?Confused about why LimeSpot is updating your theme and appearing in your Shopify Activity feed? Read on.
How to Add LimeSpot Boxes to Checkout Page (Shopify Plus only)Guide to adding LimeSpot recommendation boxes to the checkout page. Checkout page is only available to Plus customers (Shopify limitation).
How to Add LimeSpot Boxes to Checkout Page (BigCommerce Stores)Learn how to add our boxes to the checkout page on BigCommerce stores
How to Set Up My Boxes as Bundle StyleLearn how to display our boxes in a bundle type way on the product pages
Use an Empty Div to Anchor your LimeSpot Boxes
Multi-Language Support on LimeSpotHow well does LimeSpot work with language conversion tools?
How does a LimeSpot “Collection” translate to BigCommerce’s features?For brands utilizing BigCommerce, the term "Collections" used by LimeSpot, might seem unclear. Read on for clarification!
What happens when I pause LimeSpot App?Learn more about pausing LimeSpot App and billing
Product images for LimeSpot recommendation boxes are not loadingLearn how to fix if LimeSpot product images are not loading