If you've reviewed your LimeSpot boxes and notice images that are not loading or appear broken, it could indicate the following:
You have recently updated or added new images in your e-commerce platform (Shopify or BigCommerce)
If that is the case, please run a manual sync so the new images can be imported in LimeSpot to populate to the recommendation boxes. To run a manual sync, open your Content > Manual Sync.
Make sure that the following options are selected:
Once the sync is completed, please check your live site to verify if the images are loading properly.
There are no images for these products in your e-commerce platform (Shopify or BigCommerce)
Since it is not possible to add product images through LimeSpot, they will need to be added directly in Shopify or BigCommerce. Once this is done, start a Manual Sync as per the directives above.
If none of these apply to your store or if these solutions do not generate the expected outcomes, please reach out to [email protected] and share with us a detailed description, including a screenshot or video recording of your experience.