Warning: Prices you see in the designer or the theme are not the real prices of the items. This article is used to fix the prices on the live recommendations
Why Does This Happen?
LimeSpot syncs with your store’s data regularly, but sometimes our database may not be fully up to date. This can happen if:
Shopify/BigCommerce hasn’t sent the latest data updates (webhooks).
There are delays in processing data updates.
Third-party apps managing inventory impact the update process.
To ensure your product and collection details are accurate, you can manually trigger a Data Sync in your LimeSpot Admin Panel.
How to Manually Sync Your Product Data
You can perform a Manual Data Sync every 6 hours to update your product information. Follow these steps:
Go to your LimeSpot Admin Panel
Click Optimization > Data Sync
Click Initiate Sync
A 'Job Progress' page will appear, showing the sync status. If you have a large catalog, this may take a few minutes.
Once completed, refresh your website, and your product data should now be updated.
Important Notes:
Once you click Initiate Sync, the process starts on our end—even if the Job Progress window appears blank. There’s no need to click it again.
Shopify usually updates store data automatically throughout the day, but delays can happen due to Shopify’s queue, third-party apps, or system bugs.
If you continue seeing incorrect product details after syncing, give it a little time and refresh again.
If you still need help, feel free to reach out to our support team!