Skip to main content
All CollectionsProduct RecommendationsBilling and Invoices
Why am I being charged when my store is in test mode?
Why am I being charged when my store is in test mode?

Find out what to do if you get charged when your store is in test mode.

Updated over 10 months ago

Since the tier-based pricing is based on your store's monthly revenue, any test purchases made would be automatically counted as part of your monthly revenue since our app is not able to tell whether the purchases are tests or real.

However, if you do end up being charged, do not worry as we will absolutely refund you. Please kindly reach out to us at [email protected] with a screenshot showing that your store is in test mode as well as any proof of test purchases so that we can provide a refund to your store.

LimeSpot is committed to charging customers fairly, and should there be any billing issues, please don't hesitate to reach out via email or live chat.

Did this answer your question?