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Requesting a refund for LimeSpot Personalizer
Requesting a refund for LimeSpot Personalizer

Learn more about LimeSpot Personalizer's refund policy.

Gillian avatar
Written by Gillian
Updated over a week ago

ATTENTION: This article only applies customers on the legacy performance-based pricing. If you your plan is on a tiered-based pricing and need help with your monthly invoice, please contact us via the in-app chat or email support.

If you are experiencing any problems with your LimeSpot invoices (i.e. unexpected charges, wrong invoice, etc.), you need to notify us through email within 30 days of your invoice date.

LimeSpot automatically deducts all Test, Cancelled and Returned purchases from your bill. If you noticed any non-LimeSpot assisted transactions, including those mentioned above, in your bills, please email us and you may be eligible for a refund.

Impacts of uninstalling in the middle of a billing cycle?

LimeSpot Personalizer charges are split into 2 categories: Base Fee and 2% of the LimeSpot-assisted revenue usage charge.

  • The Flat Fee that was charged in the last invoice is only charged on your account if LimeSpot performed well in your last billing cycle. We only charge you if our app drove enough revenue for your store in the last month. Hence, we will not be able to refund you this money. We suggest that you continue using the app until the last day of your billing cycle.

  • The 2% of the LimeSpot Assisted revenue will be waived on the current billing cycle. The current performance of LimeSpot will not be calculated once you have uninstalled the app. Take note that the 2% charge in the last invoice belongs to the last billing cycle.

We will NOT be able to process your request and/or to refund/credit you after 30 days from the invoice issuance date.

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