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LimeSpot Personalizer
LimeSpot Personalizer
How to use LimeSpot Personalizer + FAQ
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102 articles in this collection
Written by
Ryanna,
Stephanie Branco Malago,
Michelle
and 3 others
What is LimeSpot?
LimeSpot is a leading AI conversion platform empowering online retailers to deliver a personalized experience for each individual shopper.
Written by
Ryanna
Updated over a week ago
Setup and Configuration
How to install LimeSpot App on Shopify Platform?
Installing LimeSpot onto your Shopify store is super easy!
Written by
Ryanna
Updated over a week ago
How to install LimeSpot App on BigCommerce Platform?
Installing LimeSpot onto your BigCommerce store is super easy!
Written by
Ryanna
Updated over a week ago
How to access LimeSpot Admin Panel?
Learn how you can access the LimeSpot Admin Panel
Written by
Ryanna
Updated over a week ago
Create a LimeSpot Account
Learn how to create a LimeSpot Account.
Written by
Ryanna
Updated over a week ago
How to Select Your Segments?
Select the 'Segments' of your products so we can analyze your store better.
Written by
Michelle
Updated over a week ago
What to check on Preview mode?
Check the styles, placements, images and alignments of the recommendation boxes...
Written by
Michelle
Updated over a week ago
How to select the best recommendation boxes settings to start with?
Select the best recommendation boxes settings for your store...
Written by
Michelle
Updated over a week ago
Questions about your setup?
Learn more about LimeSpot Personalizer setup.
Written by
Stephanie Branco Malago
Updated over a week ago
How to select the best color, font style and design of the recommendation boxes?
We suggest to use the settings that you have in your Shopify theme so that the recommendation boxes look good with your theme...
Written by
Stephanie Branco Malago
Updated this week
How to Add/Remove the Recommendation Boxes?
Learn how to add/remove our Intelligent Product Recommendation boxes on your store.
Written by
Stephanie Branco Malago
Updated this week
How to choose the best placement for the recommendation boxes?
Best placements to maximize the use of the recommendation boxes and increase your revenue...
Written by
Frederick
Updated over a week ago
Is the LimeSpot App active in my live store?
How can you tell if the LimeSpot is active or not in your online store...
Written by
Frederick
Updated over a week ago
What is the difference between "Save" and "Publish"?
Once you have made the desired changes on your designer, you can either Save or Publish the changes you have made.
Written by
Michael Torres
Updated over a week ago
How to hide products from the recommendation boxes?
In order to hide specific products from our recommendation boxes, please follow these steps.
Written by
Michael Torres
Updated over a week ago
How to Change the Upsell Message?
Learn more about how to change the upsell message.
Written by
Michael Torres
Updated this week
How to Add Vendor Names on the Product Recommendations?
If your products have vendor names, you can add them on our product recommendations with CSS.
Written by
Reymond Cabrera
Updated over a week ago
Performance Optimization
Should I use Most Popular or Trending Items?
The algorithm for the Most Popular and Trending recommendation boxes generate data in slightly different ways.
Written by
Ryanna
Updated over a week ago
Should I use Related Items or Cross-sell?
Related Items are auto-generated by default, whereas the Cross-sell box requires manual selection of products.
Written by
Ryanna
Updated over a week ago
Should I use Carousel or Grid Style?
Learn more about the different styles of recommendation boxes.
Written by
Ryanna
Updated over a week ago
How to maximize the Upsell performance?
Find out more about the Upsell feature...
Written by
Michelle
Updated over a week ago
How to maximize the Cross-sell performance?
Manually pick the cross-sell items for your products to maximize the performance.
Written by
Michelle
Updated over a week ago
What Is A Upsell/Cross-sell Recommendation Box?
LimeSpot's Upsell and Cross-sell recommendation boxes are a great addition to any store.
Written by
Michelle
Updated over a week ago
How to Manually Select Upsell/Cross-sell Items?
A guide on how to manually select specific Upsell/Cross-sell items for a single product or multiple products.
Written by
Stephanie Branco Malago
Updated over a week ago
How to Import Upsell and Cross-Sell CSV File?
Batch import for manually picking upsell and cross-sell items. Learn the guidelines to make sure your CSV file is properly formatted.
Written by
Michelle
Updated over a week ago
How to Randomize the Upsell Box Item Order on Every Page Load?
Find out how to show a different item order for the Upsell recommendation box on every page load.
Written by
Reymond Cabrera
Updated this week
How to Arrange the Order of Cross-sell/Upsell Items?
A guide on how to change the order of Cross-sell/Upsell items in the recommendation boxes
Written by
Stephanie Branco Malago
Updated over a week ago
How to Delete the Cross-sell/Upsell relation of a Product?
A guide on how to remove the cross-sell & upsell relation from a product.
Written by
Frederick
Updated over a week ago
How Do I Change My Recommendation Box Placement?
Follow this guide to learn how to move the Recommendation Boxes around inside the Designer.
Written by
Frederick
Updated this week
How to Add Your Recommendation Boxes to Other Websites?
How to add the LimeSpot recommendation boxes to other websites
Written by
Frederick
Updated this week
Best Practices
Best Recommendation Boxes and Placements for Home Page
Tips and Tricks for best boxes and placements in your Home Page...
Written by
Ryanna
Updated over a week ago
Best Recommendation Boxes and Placements for Product Page
Tips and Tricks for best boxes and placements in your Product Pages...
Written by
Michelle
Updated over a week ago
Best Recommendation Boxes and Placements for Collection Page
Tips and Tricks for best boxes and placements in your Collection Pages...
Written by
Stephanie Branco Malago
Updated over a week ago
Best Recommendation Boxes and Placements for Cart Page
Tips and Tricks for best boxes and placements on your Cart Page...
Written by
Frederick
Updated over a week ago
Best Recommendation Boxes and Placements for Blog, 404, Search, and Other pages
Tips and Tricks for best boxes and placements for your blog, 404, search, and other pages...
Written by
Michael Torres
Updated over a week ago
Best Recommendation Boxes and Placements for Thank You/Order Status Page
Tips and Tricks for best boxes and placements for your Thank You/Order Status page...
Written by
Michelle
Updated over a week ago
Billing and Invoices
What is LimeSpot App Activation?
Once you activate LimeSpot, our boxes will be published live on your store.
Written by
Ryanna
Updated yesterday
How long is the free trial?
The free trial is 15 days for all initial customers. It starts when you subscribe to LimeSpot.
Written by
Michelle
Updated over a week ago
How does LimeSpot Personalizer Pricing work?
Learn more about LimeSpot Pricing
Written by
Stephanie Branco Malago
Updated over a week ago
What are Overage Charges?
Understand what overage charge means on your invoice and why you may be receiving these emails.
Written by
Frederick
Updated over a week ago
How does the Legacy Performance-Based Pricing work?
LimeSpot's Legacy Performance-Based Pricing will send an invoice to Shopify every month where they will process all payments for merchants.
Written by
Frederick
Updated over a week ago
When is the first invoice and the billing cycle of LimeSpot Personalizer?
The first invoice is processed when your free trial ends and has a 30 day billing cycle.
Written by
Michael Torres
Updated over a week ago
How to Update Your Billing Information?
Read more if your billing information needs updating.
Written by
Ryanna
Updated over a week ago
How to Change Subscription Plan?
Learn how to switch your subscription plan and your selected tier from Account settings.
Written by
Michelle
Updated over a week ago
Requesting a Refund for LimeSpot Personalizer?
Learn more about LimeSpot Personalizer's Refund Policy.
Written by
Reymond Cabrera
Updated over a week ago
What happens if I uninstall before my free trial ends?
Once you activate and start the 15 day trial, it cannot be paused.
Written by
Ryanna
Updated over a week ago
Why am I being charged when my store is in test mode?
Find out what to do if you get charged when your store is in test mode.
Written by
Michelle
Updated over a week ago
FAQ
Why do some of my products have incorrect information displaying?
If you see that your product's title or price information is incorrect, we have a quick fix!
Written by
Ryanna
Updated over a week ago
Why Do Some Boxes Not Show the Right Number of Items I Set Inside the Designer?
When one item is already showing on one of the recommendation boxes, it would not show on the other recommendations. Read on for exceptions.
Written by
Michael Torres
Updated over a week ago
Do the recommendation boxes affect my page load?
We render our recommendation boxes after the page loads so we do not have an effect on your store's page speed.
Written by
Ryanna
Updated over a week ago
Why isn't the You May Like recommendation box showing up?
Did you publish to your store but the You May Like box isn't showing? Here's why.
Written by
Michelle
Updated over a week ago
Why isn't the Frequently Bought Together recommendation box showing up?
Did you publish to your store but the Frequently Bought Together box isn't showing? Here's why.
Written by
Michelle
Updated over a week ago
Why isn't the Cross-Sell recommendation box showing up?
Did you publish to your store but the Cross-Sell box isn't showing? Here's why.
Written by
Michelle
Updated over a week ago
Why isn't the Recently Viewed recommendation box showing up?
Did you publish to your store but the Recently Viewed box isn't showing? Here's why.
Written by
Michelle
Updated over a week ago
Why isn't the Related Items Recommendation Box Showing Up?
If your store has 1500+ products, the related items algorithm works differently.
Written by
Michelle
Updated over a week ago
How to Translate LimeSpot's Components?
Learn how to translate some of LimeSpot's components such as the box title, sale sign, and add to cart button.
Written by
Stephanie Branco Malago
Updated over a week ago
How do I change the title of a recommendation box?
How to change or edit recommendation box titles
Written by
Stephanie Branco Malago
Updated this week
How to Edit the Sale Tag?
The sale tag is shown on our boxes by default and you can customize the look of it through the designer.
Written by
Stephanie Branco Malago
Updated over a week ago
How to select Cross-sell & Up-sell fallback?
If you have not manually selected items to show up on your Cross-sell or Up-sell box, there is a fallback option.
Written by
Stephanie Branco Malago
Updated this week
How to Add the Upsell Box to AJAX Side Cart?
The Upsell box is automatically added to default Shopify themes. Read this guide to learn if your theme is compatible with our Upsell box.
Written by
Michelle
Updated this week
Does LimeSpot Offer Pop-Ups?
LimeSpot does not include an inherent pop-up feature although we have a way to add our recommendation boxes onto your store's own pop-ups.
Written by
Michelle
Updated over a week ago
Does LimeSpot Support Internet Explorer?
LimeSpot is unable to support Internet Explorer.
Written by
Frederick
Updated over a week ago
Why does the Designer/Live Preview show incorrect recommendations?
Recommendations inside the Designer/Live Preview are only sample items and are not based on actual data.
Written by
Frederick
Updated over a week ago
What to do when my store is password-protected?
You can use LimeSpot with your password-protected store.
Written by
Frederick
Updated over a week ago
Why is my product inventory not updated through LimeSpot?
Read on to learn how to update your product inventory inside LimeSpot.
Written by
Frederick
Updated over a week ago
Why do I still see the recommendation boxes after I uninstall?
The reason behind this is because we wait for Shopify's webhooks to update our system on your store's information.
Written by
Michael Torres
Updated over a week ago
Some recommendations seem unrelated or out of place. Why is this and how can I fix it?
Selecting the wrong segments can cause our product recommendations to not be very accurate.
Written by
Michael Torres
Updated over a week ago
How to Change the Number of Items Per Recommendation Box?
A guide on setting the number of items to display in the boxes.
Written by
Michael Torres
Updated this week
How to Enable/Disable the Product Review Stars?
Here are the instructions to enable/disable the review stars on the items inside the recommendation boxes.
Written by
Michael Torres
Updated this week
Why Are My Recommendation Boxes Not Showing Up After Changing to a New Theme?
If you decide to change your store's theme, you may find that our recommendation boxes are not appearing – we have a quick fix!
Written by
Reymond Cabrera
Updated over a week ago
Does LimeSpot update your store Theme?
Confused about why LimeSpot is updating your theme and appearing in your Shopify Activity feed? Read on.
Written by
Reymond Cabrera
Updated over a week ago
Analytics
How are LimeSpot analytics generated?
The LimeSpot analytics are generated by tracking the behaviour of the online shopper in the online store.
Written by
Ryanna
Updated over a week ago
What Sales Channels Are Excluded From LimeSpot Gross Sales?
Find out what sales channels LimeSpot excludes from the gross sales.
Written by
Frederick
Updated over a week ago
What Sale is Considered a LimeSpot Driven Sale?
Learn how LimeSpot considers a sale to be LimeSpot Driven.
Written by
Reymond Cabrera
Updated over a week ago
How is my product performing in the recommendation boxes?
Curious to see how individual products perform? Here's how to check.
Written by
Frederick
Updated over a week ago
Revenue Dashboard
Dig into the details of your revenue including shipping, taxes, refunds and discounts with our revenue dashboard.
Written by
Michelle
Updated over a week ago
How to use the A/B Testing feature?
Learn how to use the A/B Testing feature in LimeSpot
Written by
Michael Torres
Updated over a week ago
Exporting A/B Test Results
Learn how to export your A/B Test Results
Written by
Michelle
Updated over a week ago
How to Push LimeSpot A/B Test Experience Details to Google Analytics?
Learn how to push the LimeSpot A/B test experience details to Google Analytics.
Written by
Ryanna
Updated over a week ago
Why Do I See Sales that are Not in Any A/B Test Experiences?
Learn why the overview dashboard may show purchases that don't add up to all the A/B/n testing experiences.
Written by
Stephanie Branco Malago
Updated over a week ago
What is Statistical Significance?
Find out what statistical significance means in your A/B tests.
Written by
Reymond Cabrera
Updated over a week ago
Integrations
Integrating LimeSpot With Loox
Learn how to integrate Loox Reviews into LimeSpot recommendation boxes.
Written by
Ryanna
Updated this week
Integrating LimeSpot with Stamped.io
Learn how to integrate Stamped.io Product Reviews UGC into LimeSpot recommendation boxes.
Written by
Stephanie Branco Malago
Updated this week
Integrating LimeSpot with Judge.me
Learn how to integrate Judge.me Product Reviews into LimeSpot recommendation boxes.
Written by
Michael Torres
Updated this week
Integrating LimeSpot with Yotpo
Learn how to integrate Yotpo Reviews into LimeSpot recommendation boxes.
Written by
Michelle
Updated this week
Integrating LimeSpot with Okendo Reviews
Learn how to integrate Okendo Reviews into LimeSpot recommendation boxes
Written by
Ryanna
Updated this week
Integrating LimeSpot With Spently
Learn more about how to add personalized product recommendations in your transactional emails to increase sales.
Written by
Michelle
Updated over a week ago
Integrating LimeSpot with LoyaltyLion
Learn more about integrating with LoyaltyLioin
Written by
Reymond Cabrera
Updated this week
Integrating LimeSpot With Langify and Other Multi-Currency Apps
Learn how to translate LimeSpot recommendation box elements using the Langify App and other multi-currency apps.
Written by
Stephanie Branco Malago
Updated over a week ago
Integrating LimeSpot with Fablet
Learn how to integrate LimeSpot with Fablet.
Written by
Frederick
Updated over a week ago
Manuals
What are the different recommendation boxes?
Not all product recommendations are created equal. Learn about how our recommendation boxes can cater to your store's specific needs.
Written by
Ryanna
Updated over a week ago
How to remove the Default Theme Recommendation Box?
Learn how to disable the theme default boxes to replace them with LimeSpot Personalizer.
Written by
Stephanie Branco Malago
Updated over a week ago
Manual Sync
Learn how to manually sync your store with LimeSpot...
Written by
Stephanie Branco Malago
Updated over a week ago
How to Target My Products Better?
The targeting section in the products settings allows you to tweak LimeSpot's engine to suit your store with various properties.
Written by
Michelle
Updated over a week ago
LimeSpot CSS Classes
LimeSpot's recommendation boxes are highly customizable to match your store theme.
Written by
Michelle
Updated over a week ago
Designer Settings
Learn more on how to customize the recommendation boxes.
Written by
Frederick
Updated this week
Best Practices
Check out the best practices for the recommendation boxes.
Written by
Michelle
Updated over a week ago
Related Items Settings
Learn more about Related Items Settings!
Written by
Frederick
Updated over a week ago
Collections Settings
Learn more about the Collections Settings
Written by
Frederick
Updated over a week ago
How to Remove LimeSpot Code Manually?
A guide on how to remove LimeSpot code from the store theme.
Written by
Michael Torres
Updated over a week ago
Does LimeSpot have Lingering Code After Uninstalling?
What do I do with the LimeSpot code?
Written by
Michael Torres
Updated over a week ago
Compliance, Legal & Security
What Does LimeSpot Store in Browser Cookies and Storage?
LimeSpot stores first-party cookies on your visitor's browser in order to work. Learn more about the details of each cookie.
Written by
Michelle
Updated over a week ago