LimeSpot App

How to use LimeSpot App

Ryanna avatar Stephanie Branco Malago avatar Michelle avatar +3
115 articles in this collection
Written by Ryanna, Stephanie Branco Malago, Michelle and 3 others
Setup and Configuration

How to install LimeSpot App on Shopify Platform?

Installing LimeSpot onto your Shopify store is super easy!
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Written by Ryanna
Updated over a week ago

How to install LimeSpot App on BigCommerce Platform?

Installing LimeSpot onto your BigCommerce store is super easy!
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Written by Ryanna
Updated over a week ago

How to access LimeSpot Admin Panel?

Learn how you can access the LimeSpot Admin Panel
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Written by Ryanna
Updated over a week ago

Create a LimeSpot Account

Learn how to create a LimeSpot Account.
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Written by Ryanna
Updated over a week ago

How to select your Segments?

Select the 'Segments' of your products so we can analyze your store better.
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Written by Michelle
Updated over a week ago

What to check on Preview mode?

Check the styles, placements, images and alignments of the recommendation boxes...
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Written by Michelle
Updated over a week ago

How to select the best recommendation boxes settings to start with?

Select the best recommendation boxes settings for your store...
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Written by Michelle
Updated over a week ago

Questions about your setup?

Learn more about LimeSpot Personalizer setup.
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Written by Stephanie Branco Malago
Updated over a week ago

How to select the best color, font style and design of the recommendation boxes?

We suggest to use the settings that you have in your Shopify theme so that the recommendation boxes look good with your theme...
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Written by Stephanie Branco Malago
Updated over a week ago

How to Add/Remove the Recommendation Boxes?

Learn how to add/remove our Intelligent Product Recommendation boxes on your store.
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Written by Stephanie Branco Malago
Updated over a week ago

How to choose the best placement for the recommendation boxes?

Best placements to maximize the use of the recommendation boxes and increase your revenue...
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Written by Frederick
Updated over a week ago

How do I publish LimeSpot app to my live store?

​To publish LimeSpot on your live store, you will have to 'Activate' your subscription with our app.
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Written by Frederick
Updated over a week ago

Is the LimeSpot App active in my live store?

How can you tell if the LimeSpot is active or not in your online store...
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Written by Frederick
Updated over a week ago

What is the difference between "Save" and "Publish"?

Once you have made the desired changes on your box designer, you can either Save or Publish the changes you have made.
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Written by Michael Torres
Updated over a week ago

How to hide products from the recommendation boxes?

In order to hide specific products from our recommendation boxes, please follow these steps.
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Written by Michael Torres
Updated over a week ago

How to Change the Upsell Message?

Learn more about how to change the upsell message.
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Written by Michael Torres
Updated over a week ago

How to Add Vendor Names on the Product Recommendations?

If your products have vendor names, you can add them on our product recommendations with CSS.
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Written by Reymond Cabrera
Updated over a week ago
Performance Optimization

Should I use Most Popular or Trending Items?

The algorithm for the Most Popular and Trending recommendation boxes generate data in slightly different ways.
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Written by Ryanna
Updated over a week ago

Should I use Related Items or Cross-sell?

Related Items are auto-generated by default, whereas the Cross-sell box requires manual selection of products.
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Written by Ryanna
Updated over a week ago

Should I use Carousel or Grid Style?

Learn more about the different styles of recommendation boxes.
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Written by Ryanna
Updated over a week ago

How to maximize the Upsell performance?

Find out more about the Upsell feature...
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Written by Michelle
Updated over a week ago

How to maximize the Cross-sell performance?

Manually pick the cross-sell items for your products to maximize the performance.
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Written by Michelle
Updated over a week ago

What Is A Upsell/Cross-sell Recommendation Box?

LimeSpot's Upsell and Cross-sell recommendation boxes are a great addition to any store.
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Written by Michelle
Updated over a week ago

How to Manually Select Upsell/Cross-sell Items?

A guide on how to manually select specific Upsell/Cross-sell items for a single product or multiple products.
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Written by Stephanie Branco Malago
Updated over a week ago

How to Import Upsell and Cross-Sell CSV File?

Batch import for manually picking upsell and cross-sell items. Learn the guidelines to make sure your CSV file is properly formatted.
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Written by Michelle
Updated in the last hour

How to Randomize the Upsell Box Item Order on Every Page Load?

Find out how to show a different item order for the Upsell recommendation box on every page load.
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Written by Reymond Cabrera
Updated over a week ago

How to Arrange the Order of Cross-sell/Upsell Items?

A guide on how to change the order of Cross-sell/Upsell items in the recommendation boxes
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Written by Stephanie Branco Malago
Updated over a week ago

How to Delete the Cross-sell/Upsell relation of a Product?

A guide on how to remove the cross-sell & upsell relation from a product.
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Written by Frederick
Updated over a week ago

How do I change my Recommendation Box Placement?

Follow this guide to learn how to move the boxes around inside the box designer.
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Written by Frederick
Updated over a week ago

How to add your Recommendation Boxes to other websites?

Have other websites you want the recommendation boxes to show...
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Written by Frederick
Updated over a week ago
Email Personalization

How Do I Add LimeSpot's Recommendations Into My Email Campaigns?

Include personalized recommendations to your email campaigns.
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Written by Ryanna
Updated over a week ago

How Do I Create My First Campaign?

Add 1-to-1 personalized content to your email campaigns using your favorite email service provider.
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Written by Michelle
Updated over a week ago

How to Add LimeSpot Email Widget to Klaviyo Campaign?

Learn how to add the LimeSpot email widget to your Klaviyo campaign.
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Written by Frederick
Updated over a week ago

How to Add LimeSpot Email Widget to Omnisend Campaign?

Learn how to add the LimeSpot email widget to your Omnisend campaign.
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Written by Reymond Cabrera
Updated over a week ago

How to Add LimeSpot Email Widget to Mailchimp Campaign?

Learn how to add the LimeSpot email widget to your Mailchimp campaign.
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Written by Michael Torres
Updated over a week ago

How to Add LimeSpot Email Widget to dotdigital Campaign?

Learn how to add the LimeSpot email widget to your dotdigital campaign.
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Written by Stephanie Branco Malago
Updated over a week ago

How to Add LimeSpot Email Widget to SendGrid Campaign?

Learn how to add the LimeSpot email widget to your SendGrid campaign.
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Written by Frederick
Updated over a week ago

How to Add LimeSpot Email Widget to Bronto Campaign?

Learn how to add the LimeSpot email widget to your Bronto campaign.
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Written by Michelle
Updated over a week ago

How to Add LimeSpot Email Widget to HubSpot Campaign?

Learn how to add the LimeSpot email widget to your HubSpot campaign.
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Written by Michael Torres
Updated over a week ago

How to Add LimeSpot Email Widget to Shopify Notification Emails?

Learn how to add the LimeSpot email widget to your Shopify notification emails.
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Written by Michelle
Updated over a week ago

How to Add LimeSpot Email Widget to BigCommerce Notification Emails?

Learn how to add the LimeSpot email widget to your BigCommerce notification emails.
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Written by Michael Torres
Updated over a week ago

What is UTM Tracking?

Learn what UTM tracking is and how it works in your email campaigns.
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Written by Stephanie Branco Malago
Updated over a week ago

How Can I See Analytics and Sales Attribution for My Email Campaign?

Learn more on how LimeSpot attributes sales for the email personalization feature.
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Written by Reymond Cabrera
Updated this week
Billing and Invoices

What is LimeSpot App Activation?

Once you activate LimeSpot, our boxes will be published live on your store.
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Written by Ryanna
Updated over a week ago

How long is the free trial?

The free trial is 15 days for all initial customers. It starts when you subscribe to LimeSpot.
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Written by Michelle
Updated over a week ago

How does LimeSpot Personalizer Pricing work?

Learn more about LimeSpot Pricing
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Written by Stephanie Branco Malago
Updated over a week ago

How does the Legacy Performance-Based Pricing work?

LimeSpot's Legacy Performance-Based Pricing will send an invoice to Shopify every month where they will process all payments for merchants.
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Written by Frederick
Updated over a week ago

When is the first invoice and the billing cycle of LimeSpot Personalizer?

The first invoice is processed when your free trial ends and has a 30 day billing cycle.
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Written by Michael Torres
Updated over a week ago

How to update your billing information?

Read more if your billing information needs updating.
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Written by Ryanna
Updated over a week ago

Requesting a Refund for LimeSpot Personalizer?

Learn more about LimeSpot Personalizer's Refund Policy.
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Written by Reymond Cabrera
Updated over a week ago

What happens if I uninstall before my free trial ends?

Once you activate and start the 15 day trial, it cannot be paused.
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Written by Ryanna
Updated over a week ago

Why am I being charged when my store is in test mode?

Find out what to do if you get charged when your store is in test mode.
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Written by Michelle
Updated over a week ago
FAQ

How to create Intelligent Product Pages?

To be able to create your Intelligent Product Pages, you have to create a new page and add a grid view of our recommendation boxes.
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Written by Ryanna
Updated over a week ago

Why do some of my products have incorrect information displaying?

If you see that your product's title or price information is incorrect, we have a quick fix!
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Written by Ryanna
Updated over a week ago

Why Do Some Boxes Not Show the Right Number of Items I Set Inside the Box Designer?

When one item is already showing on one of the recommendation boxes, it would not show on the other recommendations. Read on for exceptions.
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Written by Michael Torres
Updated over a week ago

Do the recommendation boxes affect my page load?

We render our recommendation boxes after the page loads so we do not have an effect on your store's page speed.
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Written by Ryanna
Updated over a week ago

Why isn't the You May Like recommendation box showing up?

Did you publish to your store but the You May Like box isn't showing? Here's why.
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Written by Michelle
Updated over a week ago

Why isn't the Frequently Bought Together recommendation box showing up?

Did you publish to your store but the Frequently Bought Together box isn't showing? Here's why.
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Written by Michelle
Updated over a week ago

Why isn't the Cross-Sell recommendation box showing up?

Did you publish to your store but the Cross-Sell box isn't showing? Here's why.
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Written by Michelle
Updated over a week ago

Why isn't the Recently Viewed recommendation box showing up?

Did you publish to your store but the Recently Viewed box isn't showing? Here's why.
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Written by Michelle
Updated over a week ago

Why isn't the Related Items Recommendation Box Showing Up?

If your store has 1500+ products, the related items algorithm works differently.
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Written by Michelle
Updated over a week ago

How do I change the title of a recommendation box?

How to change or edit recommendation box titles
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Written by Stephanie Branco Malago
Updated over a week ago

How to Translate LimeSpot's Components?

Learn how to translate some of LimeSpot's components such as the box title, sale sign, and add to cart button.
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Written by Stephanie Branco Malago
Updated over a week ago

How to Edit the Sale Tag?

The sale tag is shown on our boxes by default and you can customize the look of it through the box designer.
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Written by Stephanie Branco Malago
Updated over a week ago

How to select Cross-sell & Up-sell fallback?

If you have not manually selected items to show up on your Cross-sell or Up-sell box, there is a fallback option.
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Written by Stephanie Branco Malago
Updated over a week ago

How to Add the Upsell Box to AJAX Side Cart?

The Upsell box is automatically added to default Shopify themes. Read this guide to learn if your theme is compatible with our Upsell box.
Michelle avatar
Written by Michelle
Updated over a week ago

Does LimeSpot Offer Pop-Ups?

LimeSpot does not include an inherent pop-up feature although we have a way to add our recommendation boxes onto your store's own pop-ups.
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Written by Michelle
Updated over a week ago

Does LimeSpot Support Internet Explorer?

LimeSpot is unable to support Internet Explorer.
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Written by Frederick
Updated over a week ago

Why does the Box Designer/Live Preview show incorrect recommendations?

Recommendations inside the Box Designer/Live Preview are only sample items and are not based on actual data.
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Written by Frederick
Updated over a week ago

What to do when my store is password-protected?

You can use LimeSpot with your password-protected store.
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Written by Frederick
Updated over a week ago

Why is my product inventory not updated through LimeSpot?

Read on to learn how to update your product inventory inside LimeSpot.
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Written by Frederick
Updated over a week ago

Why do I still see the recommendation boxes after I uninstall?

The reason behind this is because we wait for Shopify's webhooks to update our system on your store's information.
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Written by Michael Torres
Updated over a week ago

Some recommendations seem unrelated or out of place. Why is this and how can I fix it?

Selecting the wrong segments can cause our product recommendations to not be very accurate.
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Written by Michael Torres
Updated over a week ago

How to Change the Number of Items Per Recommendation Box?

A guide on setting the number of items to display in the boxes.
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Written by Michael Torres
Updated over a week ago

How to enable/disable the product reviews?

Here are the instructions to enable/disable the “Reviews” on the items inside the recommendation boxes.
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Written by Michael Torres
Updated over a week ago

Why Are My Recommendation Boxes Not Showing Up After Changing to a New Theme?

If you decide to change your store's theme, you may find that our recommendation boxes are not appearing – we have a quick fix!
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Written by Reymond Cabrera
Updated over a week ago

Does LimeSpot update your store Theme?

Confused about why LimeSpot is updating your theme and appearing in your Shopify Activity feed? Read on.
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Written by Reymond Cabrera
Updated over a week ago
Analytics

How are LimeSpot analytics generated?

The LimeSpot analytics are generated by tracking the behaviour of the online shopper in the online store.
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Written by Ryanna
Updated over a week ago

What Sales Channels Are Excluded From LimeSpot Gross Sales?

Find out what sales channels LimeSpot excludes from the gross sales.
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Written by Frederick
Updated over a week ago

What Sale is Considered a LimeSpot Driven Sale?

Learn how LimeSpot considers a sale to be LimeSpot Driven.
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Written by Reymond Cabrera
Updated over a week ago

How is my product performing in the recommendation boxes?

Curious to see how individual products perform? Here's how to check.
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Written by Frederick
Updated over a week ago

Revenue Dashboard

Dig into the details of your revenue including shipping, taxes, refunds and discounts with our revenue dashboard.
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Written by Michelle
Updated over a week ago

How to use the A/B Testing feature?

Learn how to use the A/B Testing feature in LimeSpot
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Written by Michael Torres
Updated over a week ago

How to Push LimeSpot A/B Test Experience Details to Google Analytics?

Learn how to push the LimeSpot A/B test experience details to Google Analytics.
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Written by Ryanna
Updated this week

Why Do I See Sales that are Not in Any A/B Test Experiences?

Learn why the overview dashboard may show purchases that don't add up to all the A/B/n testing experiences.
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Written by Stephanie Branco Malago
Updated over a week ago

What is Statistical Significance?

Find out what statistical significance means in your A/B tests.
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Written by Reymond Cabrera
Updated over a week ago
Manuals

Creating Custom Recommendation Boxes

Learn how to create a custom recommendation box
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Written by Ryanna
Updated over a week ago

What are the different recommendation boxes?

Not all product recommendations are created equal. Learn about how our recommendation boxes can cater to your store's specific needs.
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Written by Ryanna
Updated over a week ago

How to remove the Default Theme Recommendation Box?

Learn how to disable the theme default boxes to replace them with LimeSpot Personalizer.
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Written by Stephanie Branco Malago
Updated over a week ago

Manual Sync

Learn how to manually sync your store with LimeSpot...
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Written by Stephanie Branco Malago
Updated over a week ago

How to Target My Products Better?

The targeting section in the products settings allows you to tweak LimeSpot's engine to suit your store with various properties.
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Written by Michelle
Updated over a week ago

LimeSpot CSS Classes

LimeSpot's recommendation boxes are highly customizable to match your store theme.
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Written by Michelle
Updated over a week ago

Best Practices

Check out the best practices for the recommendation boxes.
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Written by Michelle
Updated over a week ago

Box Designer Settings

Learn more on how to customize the recommendation boxes.
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Written by Frederick
Updated over a week ago

Related Items Settings

Learn more about Related Items Settings!
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Written by Frederick
Updated over a week ago

Collections Settings

Learn more about the Collections Settings
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Written by Frederick
Updated over a week ago

How to Remove LimeSpot Code Manually?

A guide on how to remove LimeSpot code from the store theme.
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Written by Michael Torres
Updated over a week ago

Does LimeSpot have Lingering Code After Uninstalling?

What do I do with the LimeSpot code?
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Written by Michael Torres
Updated over a week ago