To access the Checkout Page in our Designer for BigCommerce stores so that you can add our recommendation boxes there, please go to your BigCommerce admin panel and go to Storefront / Script Manager and view LimeSpot Storefront script. it should show "All Pages" like the screenshot below:
If a script is set to show only on "Store Pages", it will not work on Checkout and Order confirmation pages. When we install our app, we automatically ask BigCommerce to install us on All Pages but it's either not set like that for some reason or there may be some other mechanism that renders the Checkout page differently so our scripts are not included there.
Once you have done so, follow this article on how to add the recommendation boxes to your Checkout page.
You will need to navigate to your actual Checkout page in our Designer. That means going to the LimeSpot Admin Panel > Conversion > Website Personalization > Designer, then adding an item to cart and proceeding to the Checkout page within the Designer. From there, you will see that the Current Page changes to Checkout Page on the left hand admin panel and you can add boxes.
Need assistance? Email us at [email protected] or reach out via the in-app chat for 24/7 support!