Pausing the Limespot app just means the Limespot boxes are not live on your site, and your customers won’t be able to see them. However, your billing will continue running, and you will still be charged for the subscription fee.
If your store is unpublished or is in test mode, then your billing will be paused. Limespot only charges your account if it satisfies both of the following conditions:
Your site is live
The Limespot app is installed
If you don’t want to be charged for your Limespot subscription, you must uninstall the app from your store:
Log in to your Shopify admin panel
Navigate to the 'Apps' section
Find LimeSpot in your list of installed apps
Click the 'Delete' or 'Uninstall' button associated with LimeSpot
Confirm the uninstallation when prompted
Upon uninstallation, your subscription will be terminated, and you will not incur any further charges from LimeSpot. However, any charges incurred before your subscription has ended will still be charged by Shopify to your account.
Feel free to reach out to [email protected] if you have any further questions.