A sale or purchase is considered as a LimeSpot Assisted if the product is clicked through a LimeSpot recommendation on the website, mobile app, email or other integrated 3rd party apps within 7 days.

Therefore, if the shopper buys the product within 7 days after clicking on the product through a LimeSpot recommendation box, the purchase is attributed as a LimeSpot Assisted Sale. If the shopper buys the product after 7 days, this is not considered as a LimeSpot Assisted Sale.

💡 Note: This is a per-client setting that can be adjusted for each shop separately. We can currently go as low as 1 day, since our system's setting is set to days. We are able to switch that to hours or minutes and adjust accordingly.

Why 7 Days?

The industry standard for the sales attribution is either 90 days, 45 days, 30 days, 14 days or 7 days. We have the highest level of confidence in the recommendations our technology provides, therefore applied the shortest industry standard attribution window to maximize our clients' benefit. We are and will keep our default attribution window competitive with other technologies in the market.

LimeSpot tracks all the refunds, discounts and order cancellations, and automatically applies those to the store analytics, which means that our calculations of your Total revenue and LimeSpot Assisted revenue are excluding the refunds, discounts and cancelled orders.

We exclude the shipping fees and taxes from the revenues that we track for the store. We only calculate the actual product price into our analytics.

If you have additional questions or concerns about any of the above items, do not hesitate to contact us directly.

Learn more about our pricing here.