You cancel your Growth Agents plan by uninstalling the LimeSpot app from your store. There's no separate cancel button. Before you go, consider contacting us at [email protected]: we can often fix what isn't working for you.
Availability
Plan: Growth Agents plan · Platform: SHOPLINE
Before you start
Want to pause instead? In Studio, open Publish options next to Publish and choose Unpublish. LimeSpot content leaves your storefront, but your draft is kept and your plan stays active, so billing continues. See Save, publish, discard and unpublish changes.
Uninstalling stops future charges only. Charges billed before you uninstall are still due.
Refunds. We refund the most recent month's charge only if LimeSpot wasn't active on your store or didn't perform as expected. To ask for a refund, email [email protected] with your store address.
Uninstall on SHOPLINE
In your SHOPLINE admin, go to your installed apps.
Find LimeSpot.
Uninstall it and confirm.
What happens when you uninstall
Your subscription is cancelled, and no new charges are created.
LimeSpot stops working on your store. Recommendation boxes, personalized content, bundle discounts and email and SMS campaigns stop showing.
Your settings are kept. LimeSpot keeps your account, your Studio setup and what it has learned about your store, in case you come back.
Come back later
Reinstall LimeSpot from the SHOPLINE App Store. See Install LimeSpot on SHOPLINE.
Your settings and Studio setup come back.
Your free trial doesn't restart. If you had trial days left, you get the remaining days.
Troubleshooting
You see | Why | What to do |
Recommendation boxes still show after you uninstalled | Your browser or theme is showing a cached page. | Reload the page without the cache. If boxes are still there, contact [email protected]. |
You were charged after uninstalling | The charge may be for a period billed before you uninstalled. | Contact [email protected] with your store address and the date of the charge. |