LimeSpot recommends products from its own copy of your catalog. It builds that copy when you install, then keeps it up to date as your store changes, so shoppers see current products, prices and stock.
Availability
Plan: Growth Agents plan · Platform: SHOPLINE
What LimeSpot imports
When you install LimeSpot, it imports:
products, variants and images,
customers and orders,
blog articles,
your store settings, such as currency.
Products and articles are imported first, then orders. Your past orders give recommendations like Bought Together something to work with from day one.
How long the first import takes depends on how many products and orders you have.
How LimeSpot stays up to date
After the first import, your store tells LimeSpot about changes as they happen. That includes:
products created, updated, deleted or published,
stock changes,
collections created, updated or deleted,
new, paid, edited, fulfilled, cancelled and deleted orders,
a new theme being published.
You don't need to do anything. If your store is busy and its platform limits how fast apps can read data, LimeSpot waits a few seconds and tries again.
On SHOPLINE, a product change also triggers a check of that product's variants and stock.
When a product is shown
LimeSpot shows a product in recommendations only when both of these are true:
The product is published to your online store.
At least one variant is available. A variant is available when it's in stock, when you don't track its inventory, or when you allow selling it while out of stock. Stock is added up across all your locations.
Most Popular, Trending Now, New Arrivals and similar boxes hide out-of-stock products.
Why recommendations can lag behind your store
Some changes take a little while to show up:
What changed | When it shows in recommendations |
A product's details, price or stock | When your store sends the update. This is usually quick, but can be delayed when your store is busy. |
Most Popular rankings | Refreshed about every 30 minutes |
Trending Now rankings | Refreshed about every 3 hours |
Products in a collection-based box | Up to about 30 minutes |
What shoppers browse (behavior-based boxes) | Rebuilt about every 12 hours |
Similar products after you edit a product | Recalculated automatically, usually within about 20 minutes |
Troubleshooting
You see | Why | What to do |
A product you just added isn't recommended | It's unpublished, has no available variant, or the update hasn't arrived yet. | Check the product is published and in stock, then wait a little and reload. |
A deleted or unpublished product still appears | The update hasn't reached LimeSpot yet, or the page is cached. | Wait a little and reload. If it's still there after a few hours, contact [email protected]. |
Prices look wrong in Studio | Studio may be showing sample items. Prices on the live store come from your catalog. | Check the live store. If prices are wrong there too, contact [email protected]. |