Analytics shows how LimeSpot personalization drives product views, add-to-carts and revenue compared with the rest of your store. Use it to see what's working, find the boxes and campaigns worth expanding, and spot pages that need attention.
Availability
Plan: Growth Agents plan · Platform: SHOPLINE
Included in the Growth Agents plan. Each tab is checked separately. If your plan doesn't include a tab, Studio shows Analytics — {tab name} is not included in your plan (for example, Analytics — Overview is not included in your plan) with a Contact Sales button.
Open Analytics
In Studio, click the menu (⋮) in the top nav.
Click Analytics.
Pick a date range from the calendar dropdown in the top nav: Last 7 days, Last 14 days, Last 30 days or Last 90 days. The default is Last 30 days.
The range applies to every tab. Each range ends today. Changes such as "+12%" compare the range with the period of the same length just before it.
The tabs
Tab | What it shows |
Overview | Store-wide results: LimeSpot revenue, total net sales, average order value, conversion and top audiences and products |
Audience | How each audience segment performs, plus results by device, country, operating system and browser |
Recommendations | Results for each recommendation box, by page or by box type |
ShapeShifts | Smart Image and Smart Block campaigns |
Discounts | Bundle discounts and Smart Progress Bars |
Emails & SMS | Email widget and SMS link campaigns |
Products | Every product's clicks, add-to-carts, purchases and net sales, with the share driven by LimeSpot |
Overview tab
LimeSpot Revenue: revenue from products credited to LimeSpot, and its share of total sales.
Total Net Sales: revenue minus refunds and discounts, with your order count. Tax and shipping aren't included.
Avg Order Value: total revenue divided by orders, compared with the previous period.
LimeSpot Revenue by Source: which pages LimeSpot revenue came from. Click See More for the Recommendations tab.
Revenue Attribution: how revenue splits between LimeSpot and standard navigation.
Conversion Comparison: how often shoppers buy after viewing a product through LimeSpot versus standard navigation.
Funnel Conversion: view to cart, cart to purchase and view to purchase, for LimeSpot and standard navigation side by side.
Top Performing Audiences: your top 5 active segments by sales, members, orders or sessions.
Top Performing Products: your best-selling products, with Popularity and Trending scores.
To learn what counts as LimeSpot revenue, see How LimeSpot credits a sale.
Note
Total Net Sales only counts sales LimeSpot can trace to a shopper's visit. It's usually lower than your store platform's sales report.
Recommendations tab
Use View By to see boxes by Source (by page) or by Type (all pages). The Recommendation Boxes table lists each box with its net sales, conversion, clicks, add-to-cart rate, purchase rate, refunds and average time.
Click: product views that came from that box.
Conv.: purchases divided by clicks.
Audience tab
The Audience Segments Performance table compares your active and imported segments with All user segments. Conversion rate and AOV turn green when a segment beats the average. Demographic Performance breaks results down by Device, Country, OS or Browser.
Products tab
The All Products table shows each product's store total, with the part Driven by LimeSpot in green underneath. Search by product name and press Enter.
Campaign tabs (ShapeShifts, Discounts, Emails & SMS)
Filter by campaign type with the pills at the top. Each table lists Renders (times the campaign showed), Clicks (visits to your store from the campaign), products viewed and added to cart, orders and sales.
Tip
Only campaigns with activity in the selected date range appear. Discount and Smart Image campaigns often show renders and clicks with $0 in sales, which is expected.
AI Insights
Each tab starts with AI Insights, up to three cards marked Opportunity, Needs attention or Trending. Click Talk with AI to ask the LimeSpot Assistant about your results for the selected period.
Good to know
Amounts show in your store currency.
There's no custom date range and no export.
Troubleshooting
You see | Why | What to do |
All zeros | No tracked activity in the range, or orders aren't syncing | Try a longer range, make sure LimeSpot is live on your store, and check that orders sync |
"No attributed revenue in this period" | No sales were credited to LimeSpot in the range | Try a longer range |
"No ShapeShift campaigns in this period.", "No discount campaigns in this period." or "No email or SMS campaigns in this period." | No campaign had activity in the range | Pick a longer range |
"Not enough data to chart." | The range has fewer than 2 days of data | Pick a longer range |
"Failed to load analytics. Please try again." | A loading error | Click Retry or reload the page |