Connecting Klaviyo does two things. Your LimeSpot email widgets appear in Klaviyo as Universal Content, so you can drop personalized products into any email without copying code. And you can import your Klaviyo segments into LimeSpot, then target recommendations, campaigns and discounts with them.
Availability
Plan: Growth Agents plan · Platform: SHOPLINE · A Klaviyo account
Note
Segments move one way: from Klaviyo into LimeSpot. LimeSpot doesn't send its segments to Klaviyo.
Connect Klaviyo
You can connect from three places. Use whichever you're in.
From Audiences or Email & SMS Personalization:
In Studio, click Menu (⋮) in the top bar and click Audiences or Email & SMS Personalization.
Click the Klaviyo button in the top bar.
Click Connect Klaviyo.
Sign in to Klaviyo in the popup and approve access. Studio shows "Finish sign-in in the popup…" while it waits.
When the connection is live, the Klaviyo button shows a green dot.
From Settings:
In the Studio canvas, click the Settings gear in the top bar.
Click the Integrations tab.
On the Klaviyo card, turn on Enable Klaviyo and sign in in the popup.
While creating an email campaign: choose Klaviyo in the Email Service Provider dropdown and click Connect to Klaviyo.
Use your email widgets in Klaviyo
Once Klaviyo is connected, your email widgets sync to your Klaviyo account as Universal Content.
Create an email campaign in Studio with Klaviyo as the provider. See Add personalized products to your emails.
Open the campaign's ⋮ menu and click Review & Export.
Click Go to Klaviyo.
In Klaviyo, add the LimeSpot Universal Content blocks to your email templates.
Import Klaviyo segments
Open Audiences and click the Klaviyo button in the top bar.
Check Import segments from Klaviyo.
Imported segments appear in your Audiences list with the status Imported, and the Imported count at the top of the page goes up. You can pick them anywhere you choose an audience, such as a recommendation box's Audience Segments field.
Tip
If a Klaviyo segment is deleted in Klaviyo, it shows as Removed in Audiences.
Disconnect Klaviyo
Click the Klaviyo button in the top bar of Audiences or Email & SMS Personalization.
Click Disconnect, then click Disconnect again in Disconnect Klaviyo? to confirm.
Segment import stops. You can reconnect at any time.
Troubleshooting
You see | Why | What to do |
"Your Klaviyo connection is outdated. Reconnect to import segments." | Klaviyo needs updated permissions | Click Reconnect Klaviyo and sign in again |
"Connect Klaviyo to create campaigns." | Klaviyo is selected as the email provider but isn't connected | Click Connect to Klaviyo |
"Couldn’t read your import setting, so it isn’t shown. Retry to check it." | A loading error | Click Retry in the Klaviyo menu |
Status shows Reconnect required on the Settings card | The connection needs to be renewed | Click the Klaviyo button in the top bar of Audiences and click Reconnect Klaviyo |
The sign-in popup doesn't open | Your browser blocked the popup | Allow popups for your store and try again |