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Server slow

Jeremy Ong — Mar 06, 2017 03:12AM PST

Is there an issue with Limespot's servers? the JS files are loading really slowly.


5 Community Answers

LimeSpot Success Wizard - Mar 06, 2017 at 03:39PM PST

LimeSpot Agent

Hi Jeremy,

Thanks for reaching out to our support team. We’re aware of the issue and are currently working on servers responsible for Southeast Asia. Thanks for your patience, Jeremy. For more information, please email support@limespot.com.

Thank you,
Angus

rated : 0 Up Down

Jason - Apr 20, 2017 at 03:36PM PDT

Hi LimeSpot, is this problem still being resolved? I'm finding that the recommendations on my site are loading extremely slowly and wanted to know if you guys were still working on this?

rated : 0 Up Down

LimeSpot Success Wizard - Apr 20, 2017 at 03:38PM PDT

LimeSpot Agent

Hi Jason,

Thanks for your inquiry. Yes, we’re still working hard behind the scenes! :-)

Regards,
Angus

rated : 1 Up Down

Jason - Apr 20, 2017 at 08:18PM PDT

Thanks for the speedy reply Angus, can you please let me know once it has all been resolved so that I can test it out on my site?

Cheers,

Jason

rated : 0 Up Down

LimeSpot Success Wizard - Apr 21, 2017 at 10:56AM PDT

LimeSpot Agent

Hi Jason,

Absolutely! Can I ask you to create a ticket by emailing support@limespot.com so that it’ll be easier to keep track of this ticket on our end? :-) Thanks in advance!

Regards,
Angus

rated : 0 Up Down

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