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Missing product images and duplicate entries

Nitasha — Jan 26, 2017 01:13AM PST

Good day

I have two issues.

1. New products images are not showing in the lime spot recommendations. Sometimes converting the image to png helps. However png files are very large compared to jpg. Please explain what's going on? My website is www.soulsparks.co.za
2. It sometimes creates duplicate product entries. One with pic and one without. Or one that points to a non-existant url. How can I correct this?

Thanks
Nitasha


1 Community Answers

LimeSpot Success Wizard - Jan 26, 2017 at 02:18PM PST

LimeSpot Agent

Hi Nitasha,

My name is Marc I’m one of the Support Wizards at LimeSpot. I performed a Manual Product Sync on your store and that seems to have solved the issue. In the future, you can one yourself by going to the ‘Manual Product Sync’ tab of your LimeSpot Admin panel and pushing “Sync Products”. Let me know if there is still an issue on your end.

I noticed that the general appearances of our recommendation boxes do not quite match your theme, would you be interested in some free customization of our app to match your stores theme? Let me know!

We’d greatly appreciate it if you shared your experience with LimeSpot so far in a quick 5-star review on Shopify. It’ll only take a minute, and every great positive review really helps our growth! Please follow this link and click ‘Write a Review’: https://apps.shopify.com/limespot#reviews-heading

Let me know if you need anything else!
Marc

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