Troubleshooting

Hiding Products

In order to hide specific products from our recommendation boxes, please follow these steps: Create a new collection on your Shopify admin panel to put all of the items that you wish to hide from our recomm...

Product Images Not Showing Up

If you find that a product is not displaying an the correct image or displaying a grey box with a circle and a line through it, we have a solution.This issue is caused by our database not being in sync with you...

Products That Should/Not Be Appearing

If you find that you have added new products or removed specific products from your Shopify database and they are/are not displaying in our recommendation boxes, we have a quick and easy solution! This issue is...

Incorrect Product Information Displaying

If you see that your product's title or price information is incorrect, we have a quick fix! This issue is caused by our database not being in sync with your store’s latest data*, and can be fixed with a Manual...

Changing to a New Theme

If you decide to change your Shopify store's theme, you may find that our recommendation boxes may not appear immediately – we have a quick fix! This issue is caused by our database not being in sync with your ...

Page Load Time

Our components are initialized in an asynchronous manner, which means that the page load is never stopped to wait for our servers' response. We send a request to our servers on the page load, and allow the othe...

Personalizer with Drawer/Pop-up Cart (Shopify Ajax Cart)

We are currently in the process of integrating our components into a Drawer/Pop-up Cart (Shopify Ajax Cart). Check back soon!

How to Properly Uninstall Personalizer

We hope you will never need this step, but if you need to uninstall LimeSpot: Personalizer from your Shopify or BigCommerce store, there are a few steps that you will need to follow. Shopify NOTE: Shopify doe...

Liquid Errors After Uninstallation

These liquid errors are typically caused as a result of not uninstalling LimeSpot: Personalizer properly. Shopify does not allow apps to clean up the theme right from the moment you uninstall from the Shopify A...