Changing to a New Theme

If you decide to change your Shopify store's theme, you may find that our recommendation boxes may not appear immediately we have a quick fix! This issue is caused by our database not being in sync with your store’s latest data*, and can be fixed with a Manual Product Sync
Follow these instructions to perform a Manual Product Sync:
  1. On the left-side of your LimeSpot Admin Panel under Settings, click Manual Sync
  2. Click Initiate Sync. You will now see a 'Job Progress' page, giving you updates on the status of your product sync.
    NOTE: If you have many products, this may take a few minutes to complete.
  3. Refresh website in browser. All images should be shown as correct and without duplicates.
NOTE: Once you click Sync Products, the sync has begun on our end even if your Job progress window remains blank. There's no need to click Sync Products again—it's in our system and will complete.

NOTE: Upon changing themes, all previous customizations will no longer appear in our recommendation boxes. You can preview what the automatic customizations will look like for different themes by going to the Personalizer > Recomm. Boxes > Customize > Box Designer > Global Settings and choosing your theme from the e-commerce section. 

* Shopify sends LimeSpot updates on stores’ data 5-6 times a day. The time gaps between these causes the issues with image loads. A Manual Product Sync is a manual request for Shopify to immediately sync LimeSpot’s database with your store’s most recent data.

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