Changing to a New Theme

If you decide to change your Shopify store's theme, you may find that our recommendation boxes may not appear immediately we have a quick fix! This issue is caused by our database not being in sync with your store’s latest data*, and can be fixed with a Manual Product Sync
Follow these instructions to perform a Manual Product Sync:
  1. On the left-side of your LimeSpot Admin Panel under Advanced, click Manual Product Sync.
  2. Click Sync Products. A window should appear giving you updates on the status of your product sync.
    NOTE: If you have many products, this may take a few minutes to complete.
  3. Once the manual product sync is finished, click the red above Show Details and return to your Admin Panel by clicking the arrow to the left of Manual Product Sync.
  4. Perform a Deep Refresh (CTRL + SHIFT + R) of your website in browser. 
NOTE: Once you click Sync Products, the sync has begun on our end even if your pop-up window remains blank. There's no need to click Sync Products again—it's in our system and will complete.

NOTE: Upon changing themes, all previous customizations will no longer appear in our recommendation boxes. To customize the look and feel of our recommendation boxes, here are a few tips to edit our recommendation box's CSS.

* Shopify sends LimeSpot updates on stores’ data 5-6 times a day. The time gaps between these causes the issues with image loads. A Manual Product Sync is a manual request for Shopify to immediately sync LimeSpot’s database with your store’s most recent data.

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