If you find that you have added new products or removed specific products from your Shopify database and they are/are not displaying in our recommendation boxes, we have a quick and easy solution! This issue is caused by our database not being in sync with your store’s latest data*, and can be fixed with a Manual Product Sync. Follow these instructions to perform a Manual Product Sync:
On the left-side of your LimeSpot Admin Panel under Advanced, click Manual Product Sync.
Click Sync Products. A window should appear giving you updates on the status of your product sync. NOTE: If you have many products, this may take a few minutes to complete.
Once the manual product sync is finished, click the red X above Show Details and return to your Admin Panel by clicking the arrow to the left of Manual Product Sync.
Refresh website in browser. All images should be shown as correct and without duplicates.
NOTE: Once you click Sync Products, the sync has begun on our end even if your pop-up window remains blank. There's no need to click Sync Products again—it's in our system and will complete. * Shopify sends LimeSpot updates on stores’ data 5-6 times a day. The time gaps between these causes the issues with image loads. A Manual Product Sync is a manual request for Shopify to immediately sync LimeSpot’s database with your store’s most recent data.